We dedicate most of our time to finding new ways to help you keep more of your hard earned revenue. That focus leads us to create features that no one else is even thinking about.
Stunning does more than anyone else to help you fight failed payments, period.
What if failed charges were immediately resolved, automatically? Proactively offer customers a way to add a backup payment method to their account. If a payment fails, Stunning switches their credit card to the backup and charges it. It's basically failed payment insurance.
Sometimes customers start updating their billing information and get distracted. If they abandon their payment page, we help you to follow up with them automatically.
When a card is about to expire, or a customer has a failed payment, Stunning can let them know inside of your app. In-app notifications are even more effective than emails, because your customer is already engaged with your app when they see the notification.
Having multiple ways to contact your customers when payments fail is essential. Stunning lets you also send SMSes to your customers when payments fail, with links that let them directly update their billing information. Don't have cell numbers for your customers? We can even help you collect them.
Some failed payments can be collected successfully if you just retry them at the right time. With Smart Retries, Stunning goes beyond Stripe's retries. It intelligently retries your failed payments at times that have the best chance of recovering revenue, based on your customer base and what's best for your particular app. It does it over a maximum of 21 days, for maximum recovery potential.
When a customer has a billing issue, Stunning sends fully customizable emails to them and lets them know what the issue is so that they can fix it and keep their subscription active. For maximum revenue recovery, you can vary the contents of your email based on how many failed payment attempts have been made.
Send an email when a subscription is marked unpaid or cancelled due to too many failed payments. This is one of the most important failed payment emails that you can send, because some customers won't update their billing information until there are consequences.
Stunning provides secure payment update pages with Apple Pay, Pay With Google and Payment Request API support. We link to them in your dunning emails, so that your users can easily update their payment info without logging in. You can even use them on your own domain.
If a customer is marked unpaid and they update their billing information, Stunning will reactivate their subscription and charge them for a configurable amount of their past due payments, bringing their account up to date automatically.
After a customer has been marked unpaid, send them a sequence of emails over a longer period of time to win them back.
Have real-time notifications pushed directly into the Slack channel of your choice when customers go delinquent, when they update their billing info and are successfully charged, when the dunning process is unsuccessful, or when emails bounce so that your team can follow up personally.
Shortly before credit cards expire, Stunning attempts to automatically update the billing information for them. If it's unsuccessful, it sends a series of emails to your customers on your behalf, so that they can update their billing information before a payment fails. This keeps your cash-flow on track, because you end up with less failed payments.
See what's actually happening with your payments, in detail.
See how much we've recovered overall, how much we've recovered each month, which customers are still within the recovery process, and which you need to follow up with personally.
See every important event that's happened recently in your Stunning & Stripe accounts, from failed payments to successful charges and everything in between.
See customers with expiring cards, which helps you to get a handle on potential revenue loss before it happens.
When customer subscriptions are cancelled due to failed payments, sometimes they come along later and update their billing info. Since they no longer have a subscription, we can't automatically reactivate it, but we let you know when it happens so you can!
We show you revenue recovery for every month you've used Stunning. Every failed payment, every recovery, and even which recovery methods are working best for you. You can even break stats down to the plan level.
See when customers visit their payment pages, and when they update their billing information.
Receive email notifications when any customer updates their billing information. If they're delinquent, we'll point it out for you!
Get a list of every failed payment and recovery for the past week in your inbox, so you know what's going on without even having to log in to Stunning.
See if your emails are actually getting opened.
We do more than just help to recover failed payments. Stunning helps you to communicate with your customers from the moment that their subscription begins.
Have a custom email sent when a customer starts their subscription.
When a customer's trial period is ending, remind them that they are about to be charged. Make sure that they get full use out of their trial period.
Easily send your customers fully customizable plain-text or HTML receipts each time they are charged. Use your own templates, for consistent branding.
Reduce chargebacks by sending a reminder email to your customers before they are charged.
Send an email to your customer as a confirmation that their subscription has been successfully cancelled when they click a link to cancel, or you cancel their subscription for them from your Stripe dashboard.
Have a confirmation email sent to your customers when you refund charges.
Help your customers to help themselves.
Show your customers a history of all of their previous charges and refunds.
Let your customers switch between plans or cancel their subscriptions themselves.
Customers can view receipts for any of their previous charges in their browser and download PDFs of them if they'd like.
Just starting out? Have lots of customers? Stunning scales with you.
On average, Stunning customers recover 10 to 30 times more than they pay us. You could recover between $1,000 and $3,000 (or more) per month!
"Just wanted to let you know how much we LOVE Stunning - it has helped immeasurably in keeping track of our customers' comings and goings on our membership site!!!"
Baba Richard Moore
Stunning customer since 2016
"I can’t believe how easy Stunning makes it for me to keep my members... thank you!"
Sherry Lee Woycik
Stunning customer since 2018
"You take the pain away!"
Stunning customer since 2016
"We are now getting many billing updates automatically. This is magic 🙂. Thanks!"
Stunning customer since 2018