Failed-payment SMS for Stripe subscriptions
Recover failed subscription payments with automated SMS.
Give members a direct way to fix a failed payment. Stunning sends automated text reminders with a secure payment-update link, alongside your email recovery.
For Stripe subscription businesses, including med spas, gyms, and wellness memberships.
See how SMS recovery worksYour membership business
Your membership payment didn’t go through. Please update your payment details securely here: https://payments.stunning.co/…
Payment details belong on the payment page, never in a text reply.
From failed payment to next step
How automated SMS payment recovery works
Connect Stripe and set up SMS
Connect through Stripe Connect, enable SMS, and configure your templates. Confirm sender setup, mobile numbers, and permission to text before you launch.
A subscription payment fails
Stunning uses Stripe payment-failure events to send the configured reminder to eligible customers. Your text gives them a clear next step.
The member opens the payment-update page
The link takes them to a hosted page to update their payment details. Follow recovery activity in Stunning’s reporting.
SMS and email: two ways to ask for the same update
A failed payment can need customer attention. Give members another channel to receive that request.
Email for context
Explain the billing issue and what the customer needs to do. Email leaves room for a fuller message and your support details.
SMS for a short next step
Send a concise billing reminder with a payment-update link. Use it alongside email for customers who have agreed to receive texts.
Results depend on your customers, message setup, and delivery. Neither channel guarantees a response or a successful payment.
Keep membership billing follow-up moving
When a member’s recurring payment fails, your team needs a way to ask for updated payment details.
Med spas
Send a billing-only reminder for a recurring membership. Keep treatment details and sensitive information out of the text.
Gyms and fitness studios
Give members a link to update their payment details when a Stripe subscription payment fails.
Wellness services
Add text reminders to recurring membership billing without asking members to send card details in a reply.
Your subscriptions need to be billed through Stripe. Talk through your membership setup.
Start with SMS. Use the rest of Stunning’s recovery tools.
For Stripe subscriptions, Stunning also offers dunning emails, backup payment methods, reminders before cards expire, hosted payment-update pages, and recovery reporting.
Explore Stunning software or see the recovery features. Prefer help running recovery? Explore Managed Recovery.
Failed-payment SMS questions
Does Stunning send automated failed-payment texts for Stripe subscriptions?
Yes. Stunning can send SMS notifications when Stripe subscription payments fail, using your configured SMS templates. SMS must be enabled and set up for your account, and the customer needs a usable mobile number.
Can customers update their payment details from the text?
Yes. A message can include a link to a Stunning-hosted payment-update page. Customers enter payment details on that page rather than sending card details by text.
Does SMS replace failed-payment emails?
It can complement them. Email gives you room for more context; SMS offers a short reminder and a payment-update link. Choose the channels and messages that fit your customers. Delivery and recovery are not guaranteed.
Is this suitable for med spas, gyms, and wellness memberships?
It can fit membership businesses whose recurring subscriptions are billed through Stripe. Confirm how your membership software connects to Stripe before signing up. Keep texts focused on billing and leave out treatment details or other sensitive information.
What should I check before enabling SMS?
Confirm that you have appropriate permission to text customers, usable mobile numbers, and a process for handling opt-outs. Review sender setup and availability for your customers’ countries with Stunning before launch.
What else does Stunning offer for Stripe payment recovery?
Stunning also offers dunning emails, backup payment methods, pre-dunning reminders, payment-update pages, and recovery reporting for Stripe. Explore the software and features pages for details.
Give your members a way to fix failed payments by text.
Explore Stunning’s software or book a call to check your Stripe membership setup.
Contact us with questions about SMS setup.